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Terms of Service

​Huaixi Pets Terms of Service​​

​​Last Updated:​​ [2025.5.10]

Welcome to Huaixi Pets (“we,” “us,” or “our”). By accessing our website ([Insert URL]) or purchasing products from us, you agree to comply with and be bound by the following Terms of Service.

1. ​​Acceptance of Terms​​

By using our website or services, you confirm that you are at least 18 years old and agree to these terms. If you disagree, do not use our site.

2. ​​Product Information​​

  • We sell pet supplies, accessories, food, toys, and customized products. Descriptions, prices, and images are subject to change.
  • ​​Customized Products​​: Non-returnable unless defective. Contact us within 7 days of delivery for issues.

3. ​​Orders & Payment​​

  • Orders are subject to availability. We reserve the right to cancel orders for errors in pricing or stock.
  • ​​Payment Methods​​: PayPal, credit/debit cards. All transactions are secured.
  • ​​Promotions​​: Discounts (e.g., “Order Over $90”) apply only to eligible products. Terms may vary.

4. ​​Shipping & Delivery​​

  • ​​Free Worldwide Shipping​​: Applies to qualifying orders. Delivery times vary by location.
  • ​​Tracking​​: You will receive a tracking number once your order ships. We are not liable for delays caused by carriers.

5. ​​Returns & Refunds​​

  • ​​Returns​​: Unopened, unused items may be returned within 30 days for a refund or exchange.
  • ​​Exclusions​​: Customized products, perishables (e.g., pet food), and final sale items are non-refundable.
  • ​​Process​​: Contact us at ​​huaixichuanmei@163.com​ for return authorization.

6. ​​Privacy​​

Your data is protected under our Privacy Policy. We collect information to process orders and improve services.

7. ​​Intellectual Property​​

All content (logos, text, images) is owned by Huaixi Pets or licensors. Unauthorized use is prohibited.

8. ​​Limitation of Liability​​

We are not liable for indirect damages (e.g., loss of profits) arising from product use or website access.

9. ​​Dispute Resolution​​

Disputes will be governed by California, USA laws. Arbitration is required before pursuing legal action.

10. ​​Changes to Terms​​

We may update these terms. Continued use after changes constitutes acceptance.

11. ​​Contact Us​​

  • ​​Address​​: 6Unit 1804 South Bank Tower, 55 Upper Ground, London, England, SE1 9EY
  • ​​Phone​​: +86 18312155383
  • ​​Email​​: huaixichuanmei@163.com